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iMail - Norway

Example iMail print

iMail template

Production zone
This space is allocated for the print production and needs to be cleared from any data or pictures.

Address zone
This space indicate the optimal area of placement for bot the address of the sender, but also for the receiver. If the address is positioned as close to the marked area the information is garanteed to be visible.

No text/picture zone 
Everything within this marked zone must be white. No text or pictures can be placed here.




PDF format

Technical specification – in short

  • File size max 3 Mb
  • Format, A4, 210×297 mm, no bleed
  • Color model, CMYK
  • Fonts, except BASE14 fonts, should be embedded in whole where possible
  • Transparency  shall be avoided at all times
  • Vector images, Complex version of EPS, AI or SVG should be avoided at all times
  • Vector gradients, should be avoided at all times
  • PDF/A and PDF/X1a is supported



The iMail service provides print mailings in neutral white envelopes with two windows.  Here follows information about the envelopes. 

Envelope types:

C5: contains max. 8 sheets (equivalent to 8 simplex pages or 16 duplex pages).
C4: contains max. 40 sheets (equivalent to 40 simplex pages or 80 duplex pages).

Envelope design:

1. Destination address
2. Return to sender address


How to address in Norway


Domestic letters

1. Return address
– A return adress is mandatory.
– The return address must be a Norweigan address. There are two layout options:

<keyword>: <name>, <street with number or post box>, <postcode> <posttown>
Returadresse: 21 Grams AS, Postboks 19 Årvoll, 0515 Oslo

<street with number or post box>
<postcode> <posttown>
21 Grams AS
Postboks 19 Årvoll
0515 Oslo

– Approved keywords for prefix before return address: “Avsender”, “Retur”, “Returadresse”, “Fra/From”, “Returadr”, “Sender”, “Retur Adr” or “Return to”.

– The return address must not have a larger font size than the destination address
– Font and size must be the same throughout the address.
– Preferably use normal style in the return address
– The entire return address must contain the same style, i.e. do not mix bold and italics if these are used
– Use Norwegian characters, i.e. not Swedish replacement characters

2. Destination address
– The address must always consist of at least 2 lines
– Customer number, EA (electronic address update) and similar customer identification must always appear at the top of the address field
– There can not be any text, numbers or markings that do not belong to the address in the address window
– Country is not to be  added (Norge/Norway/NO)

– Approved fonts: Arial, Courier New, Verdana
– Use font size 10-12
– Don’t use bold, underlining or italics.
– The address should have a straight left margin with the address lines underneath each other
– Use Norwegian characters, i.e. not Swedish replacement characters
– Line spacing should be 1 or 1.5. All lines must have the same line spacing
– No empty lines in the address, nor empty lines containing junk characters



Foreign letters

1. Return address
– A return adress is mandatory.
– The return address must be a Norweigan address.

2. Destination address
– Must contain a complete address including the name of the country in in Norwegian and/or English on an extra, separate line below the address.
– If you are sending letters to countries that use postcodes with only numbers, as in Norway, you must also write the country code. This is written first on the line containing the postal code and city, followed by a hyphen. For exampel:
Navn Navnesen
Navneveien 1
DK-9000 København
(The country codes can be found on the World Postal Association (UPU) website.)